Terms and Conditions
Last Updated: 28 August 2026
These Terms and Conditions govern your use of the Riverside House website and the booking and use of our accommodation and hospitality services.
By using our website, making a booking or staying at Riverside House, you agree to be bound by these Terms and Conditions.
1. About Riverside House
Riverside House provides accommodation and hospitality services in Abergynolwyn, Wales.
Our services may include:
- Guest accommodation
- Breakfast
- Restaurant and dining services
- Restaurant reservations
- Special offers and promotional packages
- Other hospitality services made available from time to time
2. Website Use
You may use our website for lawful purposes only.
You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware or other harmful material
- Copy or reproduce website content without permission
- Interfere with the operation or security of the website
- Use the website in a way that could damage our business or reputation
We reserve the right to restrict or terminate access to the website where necessary.
3. Accommodation Bookings
A booking request is subject to availability and is not confirmed until confirmation has been provided by Riverside House or our authorised booking provider.
When making a booking, you are responsible for providing accurate information, including:
- Your name
- Contact details
- Number of guests
- Arrival and departure dates
- Any relevant requirements
You must notify us as soon as possible if any booking information changes.
4. Booking Confirmation
Once a booking has been confirmed, the booking details, rate, payment conditions and applicable cancellation conditions will apply.
Where a third-party booking platform is used, additional terms and conditions of that provider may also apply.
5. Prices and Payment
Prices displayed on our website may change from time to time.
The price applicable to your booking will be the price confirmed at the time of booking.
Depending on the rate or offer selected, payment may be required:
- At the time of booking
- Before arrival
- During your stay
- In accordance with the terms of the applicable booking provider
Any additional services or charges incurred during your stay may be payable separately.
6. Special Offers and Promotions
Riverside House may offer promotional rates from time to time.
Promotional offers may be subject to specific conditions, including:
- Availability
- Minimum stay requirements
- Advance payment
- Non-refundable conditions
- Specific booking periods
- Other restrictions stated with the offer
The conditions applicable to a promotional offer will be provided at the time of booking.
7. Cancellation and Amendments
Cancellation and amendment conditions may vary depending on the booking rate or offer selected.
Where a booking is made through a third-party booking platform, its cancellation and amendment conditions may also apply.
Guests should check the cancellation terms provided at the time of booking.
Where a cancellation fee or non-refundable payment applies, this will be charged in accordance with the applicable booking conditions.
8. Check-In and Check-Out
Guests must comply with the check-in and check-out times communicated by Riverside House.
Early check-in or late check-out may be available subject to availability and may incur an additional charge.
Guests should contact us in advance if they expect to arrive outside the stated check-in arrangements.
9. Number of Guests
Only the number of guests stated in the booking may occupy the accommodation unless prior approval has been obtained from Riverside House.
Maximum occupancy limits must be observed for safety and legal reasons.
We reserve the right to refuse additional guests where the maximum permitted occupancy would be exceeded.
10. Guest Responsibilities
Guests are expected to behave responsibly and respectfully during their stay.
Guests must:
- Respect other guests and staff
- Follow reasonable instructions from Riverside House staff
- Take care of the property and its contents
- Comply with applicable health and safety requirements
- Avoid excessive noise or disruptive behaviour
- Not use the property for unlawful activities
11. Damage to Property
Guests may be responsible for the reasonable cost of repairing or replacing property that has been damaged, lost or removed as a result of their actions or the actions of members of their party.
We reserve the right to seek payment for reasonable repair, replacement or cleaning costs.
Normal wear and tear will not be treated as damage.
12. Smoking
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Pets
Pets are only permitted where specifically agreed with Riverside House in advance.
Guests should contact us before booking if they wish to bring a pet.
Any applicable restrictions or additional charges will be communicated at the time of booking.
14. Restaurant Reservations
Restaurant reservations are subject to availability.
Guests should provide accurate contact and reservation information.
We may release a table if guests do not arrive within the applicable waiting period without contacting us.
Specific reservation, cancellation or group-booking conditions may apply.
15. Food Allergies and Dietary Requirements
Guests should inform Riverside House of any allergies, intolerances or dietary requirements before ordering food.
Although we will take reasonable care when preparing food, we cannot guarantee that food will be completely free from allergens due to the nature of food preparation and shared kitchen environments.
Guests are responsible for providing accurate information about their dietary requirements.
16. Alcohol and Age Restrictions
Where alcoholic beverages are offered, Riverside House will comply with applicable UK licensing laws.
Guests may be required to provide valid proof of age where legally required.
We reserve the right to refuse service where required by law or where a guest is behaving in an unsafe or inappropriate manner.
17. Accessibility and Special Requirements
We will make reasonable efforts to assist guests with accessibility or other special requirements where possible.
Guests should contact us before booking to discuss any requirements so that we can determine whether the accommodation and facilities are suitable.
18. Personal Belongings
Guests are responsible for their personal belongings during their stay.
Riverside House is not responsible for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded or limited.
Guests should take reasonable precautions and avoid leaving valuable items unattended.
19. Availability and Changes
We make reasonable efforts to ensure that the information displayed on our website is accurate.
However, accommodation, facilities, services, menus, prices, opening hours and other information may change without notice.
We reserve the right to make reasonable changes where necessary, including changes caused by maintenance, operational requirements, safety concerns or circumstances outside our reasonable control.
We will make reasonable efforts to assist guests with accessibility or other special requirements where possible.
Guests should contact us before booking to discuss any requirements so that we can determine whether the accommodation and facilities are suitable.
20. Circumstances Beyond Our Control
We will not be responsible for failure or delay in providing services where this is caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
- Natural disasters
- Severe weather
- Fire
- Flood
- Power or utility failures
- Government restrictions
- Public emergencies
- Industrial disputes
- Acts of terrorism
- Transport disruption
- Other events outside our reasonable control
Where reasonably possible, we will communicate with affected guests and take appropriate steps to minimise disruption.
21. Website Content
We make reasonable efforts to ensure that information on the website is accurate and up to date.
However, we do not guarantee that all website content will always be complete, accurate or free from errors.
Photographs are intended to provide an indication of the accommodation and facilities. Actual rooms, furnishings, views and décor may vary.
22. Intellectual Property
Unless otherwise stated, the content of the Riverside House website, including text, photographs, graphics, logos and other materials, is owned by or licensed to Riverside House.
You may not reproduce, distribute, modify or commercially exploit website content without our prior written permission.
23. Third-Party Websites and Services
Our website may contain links to third-party websites, booking systems, payment services or other external services.
We are not responsible for the content, availability, security or terms of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
24. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Subject to this, Riverside House will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
25. Complaints
We aim to provide a high standard of service.
If you have a complaint regarding your stay, restaurant experience or use of our services, please contact us as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.
Complaints can be submitted using:
Email: office@riversidehouse.wales
Telephone: +44 1654 701560
26. Privacy
Our handling of personal information is explained in our Privacy Policy.
By using our website or services, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable data protection legislation.
27. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website and will include the date on which it was last updated.
28. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights or legal requirements.
29. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Riverside House
Abergynolwyn, Tywyn
Wales, LL36 9YR
United Kingdom
Telephone: +44 1654 701560
Email: office@riversidehouse.wales