Privacy Policy
Last Updated: 28 August 2026
Riverside House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Riverside House website, make an enquiry, make a booking, dine at our restaurant, or otherwise communicate with us.
1. Information We Collect
When you contact us, make an enquiry, make a reservation or stay with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address
- Booking details
- Check-in and check-out dates
- Number of guests
- Room preferences and requirements
- Restaurant reservation details
- Dietary requirements or other information you voluntarily provide
- Payment and transaction information where applicable
- Any information contained in communications you send to us
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- General website usage information
This information may be collected through cookies, analytics tools and similar technologies.
2. How We Use Your Information
We may use your personal information to:
- Process and manage accommodation bookings
- Process restaurant reservations and enquiries
- Respond to enquiries and requests
- Communicate with you regarding your booking or enquiry
- Provide accommodation and hospitality services
- Process payments where applicable
- Manage cancellations, amendments and refunds
- Provide information about our services
- Improve our website and services
- Maintain website security
- Prevent fraud or misuse
- Comply with legal and regulatory obligations
- Keep appropriate business and financial records
We will only use your personal information where we have a lawful basis to do so.
3. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information on the following lawful bases:
Contract
We may need to process your information to enter into or perform a contract with you, such as processing an accommodation or restaurant booking.
Legal obligation
We may process information where necessary to comply with legal, accounting, tax or other regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Consent
Where required, we may rely on your consent, for example where you have agreed to receive certain marketing communications or where non-essential cookies require consent.
You may withdraw consent at any time where processing is based on consent.
4. Bookings and Third-Party Services
We may use third-party booking, reservation, payment, website hosting, analytics or other service providers to operate our business and provide our services.
For example, accommodation or restaurant bookings may be processed through external booking platforms.
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
Third-party services may have their own privacy policies and terms. We recommend reviewing those policies where applicable.
5. Payments
Where payments are made online, payment information may be processed by an external payment service provider.
We generally do not need to store your full payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that help websites operate, remember preferences and understand how visitors use the website.
We may use cookies for purposes including:
- Essential website functionality
- Website security
- Remembering preferences
- Understanding website usage
- Website performance and analytics
- Improving our website and services
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
7. Analytics
We may use analytics services to understand how visitors use our website.
Analytics information may include pages visited, approximate location, device type, browser information and other usage information.
Where applicable, analytics services may process information in accordance with their own privacy policies.
8. Marketing Communications
We may occasionally contact you with information about Riverside House, including offers, promotions, events or services, where permitted by applicable law.
Where consent is required, we will only send marketing communications where you have provided the appropriate consent.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
9. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Booking and reservation providers
- Payment providers
- Website hosting providers
- IT and technical service providers
- Analytics providers
- Professional advisers
- Accountants and auditors
- Government authorities or regulatory bodies where legally required
We do not sell your personal information to third parties.
10. International Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
- The nature of the information
- The reason it was collected
- Our business requirements
- Legal, accounting and tax requirements
- The resolution of disputes or complaints
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Last Updated: 28 August 2026
Riverside House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Riverside House website, make an enquiry, make a booking, dine at our restaurant, or otherwise communicate with us.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Under applicable UK data protection law, you may have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Last Updated: 28 August 2026
Riverside House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Riverside House website, make an enquiry, make a booking, dine at our restaurant, or otherwise communicate with us.
14. Children's Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes unrelated to providing our accommodation or hospitality services.
Where information relating to children is required for a booking, it should normally be provided by a parent, guardian or responsible adult.
15. External Websites
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy of any external website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will be published on this page with the updated date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Riverside House
Abergynolwyn, Tywyn
Wales, LL36 9YR
United Kingdom
Telephone: +44 1654 701560
Email: office@riversidehouse.wales